missing passcode


#1

I’ve registered online then downloaded the app. After trying to log in it asks me for a passcode but I do not get any text message. What should I do? Thanks


#2

Hey @szarvas,

I will send you a direct message so we can sort this out.

Best.

Andreas K.


#3

@AndreasK Hello, I am having the same issues. At the very first step of the registration process, after typing my Phone number I don’t receive any message containing my passcode which should be the next step to process.
What should I do?

Thanks
Yanko


#4

Hi Yanko. Where are you based?


#5

Hi. I downloaded the app yesterday. I entered my phone number, but did not receive an sms, then tried the phone call option. I received the call, got the code and tried entering it. But then i received the “we’re sorry. Something got wrong” message. Ever since i am receiving this message whenever i enter my phone number and try to register. Tried reinstalling the app, but it does not help. What can i do?


#6

I am based in UK Manchester


#7

Could you please send me a DM?


#8

How can i do that? Do you mean using the app? I cannot go further than the welcome screen due to the error.


#9

Sure, I just don’t know how. I am new to the community and I can’t find the ‘‘message button’’


#10

Hi,

For me the problem was that i was expected to get a message but at first I had to type in my own passcode (anything what you want) and then i’ve got a message with the activation code.


#11

You can send a direct message via this forum.
Click on AndreasK’s name on one of his posts and then hit the ‘Message’ button.


#12

Yes. Using the app. If you can not go toward then try to use a tablet or an another phone fisrt. Maybe it helps.


#13

Hello. At the very first step of the registration process, after typing my Phone number I don’t receive any message containing my passcode which should be the next step to process.
What should I do?
Thanks
Branko5958


#14

I signed up :slight_smile: :slight_smile: :slight_smile:


#15

Tipye in 1234 on that screen. Try it.