Missing Account


#1

Does anyone know how to get an account to show back up on your accounts page when you’ve deactivated and reactivated it?

I re-activated my EUR account about a week ago now and it’s still not showing up on my homepage so I cant see the balance in it. After speaking to support I was told the account is active so it’s up and working and I transferred some money into it but I still cant see the balance in it. All I have in my homepage is my GBP and TRY accounts that i can switch between to view the balanced.

Any help would be appreciated. Thanks in advance.


#2

Cancel that…it seems for some reason it wasn’t properly reactivated.

I did look to see if I could delete the post but this might need to be actioned by the admins.


#3

Can you tell me how did you fix this problem? anybody answered on online support?
Thanks for answer.
pawel