Misleading conditions of free physical card promotion

[capital]

Existing thread here:

physical cards are free for Italy - NO EMAIL SUPPORT??

Received an email that phisical cards are free for Italy (promotion), but the site doesn’t say so. And the “InApp” chat is not run by a human and there are no email addresses to contact!!! That’s a serious issue.

@AndreasK

if you have already a virtual or physical card then the offer doesn’t apply.

You can terminate the virtual card and order a new physical card at no cost.