I would check the switches in “security” section (turn them off, then on again).
If that won’t work- use in-app chat to get help.
If you’re in a hurry- ask them for help on Twitter.
Here @anon33247966 can help if he is on his shift
Hi!
Im currently in Hoian (vietnam) and I am having the exact same problem! Started when I was in Hue and continues now that I am in Hoian… did you manage to solve the problem?
It never really got sorted. I found the card worked fine in ATM’s and online, but not with merchant machines. Occasionally a more modern machine worked. I’m afraid there didn’t seem to be a solution beyond withdrawing lots of cash.
I am using the MasterCard. I’m very disapointed, I have been able to use the card in only 30% of the places where I went, terminals of Vietcombank do never work, its better with Vietminh (although not always) and terminals of Agribank. So I’m constantly withdrawing cash from ATMs (Which works well) with fees that range from 55 000 to 70 000 dongs per withdrawal. Revolut answered to me saying that it was a recurrent issue related to the terminals in this country. So no solution :-/. Super disapointing considering that the reason why I bought the card was this trip
I am planning a trip to Vietnam this summer for a couple of weeks, the plan with Revolut was mainly for this trip. Should I reconsider and apply for another provider?