mastercard payment could not be authorized


#1

I created a revolute account and I can not load money online with my mastercard. It is stated that the payment could not be authorized. My bank tells me it can not do anything and Mastercard tells me it’s because Revolut is not secure. What should I do?
I also have another problem: when I want to change my phone number in the application, I do not receive the SMS or the call with the number to encode.
First experience with difficult revolut :frowning:
Thanks for your help and sorry for my english :slight_smile:


#2

Hi there.

Have you tried to reach out our in-app support team?


#3

yes but they can not help me