Manual Verification


Hi I uploaded my documents for manual verification on 14th April. I expected it might take longer than normal because of the bank holidays but it still says processing. Any ideas how much longer it will take for verification?


Hi @Gogirl,

if your documents are still pending, please contact the in-app support.

To bypass Rita please type “live agent” and write a message that your documents still need manual verification.



Hello @Gogirl,

As I can see an agent has helped you to verify your account. Please don’t hesitate to contact us if you have any further questions.

Have a great day.


Andreas K