magnetic band don't work on my new card


#1

Hi
I’ve juste received my new card and i would like to test this in an automatic money distrib.
But a message appair: the magnetic band is not readable.
My card have a problem or must I do anything to activate?
The option “magnetic band” is enable in my application.
Thank for your answer and help me to find a solution.


#2

Hm, I’m not sure if the mag stripe is affected by this but new cards need to be activated with a chip + PIN transaction first (contactless won’t work).


#3

Hi
Thank for your answer
I don’t think it’s the problem.
The error is not the transaction is not complete. The distrib don’t ask any PIN; just say it can’t read the magnetic band.
I think the chip works but not the magnetic.


#4

Is this your first payment ever?


#5

It was my first transaction. To try your solution, I make a transaction succesfully with the chip but when I want to have money with automatic automat, I have the message: “we can’t read magnetic band”. I think I received a bad car :frowning:


#6

The first transaction has to be done with chip and pin.


#7

I do the first transaction with chip and PIN but magnetic band is still unreadable.


#8

I can see a successful transaction in your account.


#9

It’s normal, I say it:

To try your solution, I make a transaction succesfully with the chip but when I want to have money with automatic automat, I have the message: “we can’t read magnetic band”. I think I received a bad car

The problem was my card don’t have a magnetic band configured. It’s a physical problem but the Revolut’s staff help me me and send an other card.

Thank.


#10

Hi there. I’m glad to hear that an agent was able to help you. If you need further assistance don’t hesitate to contact us!


#11