Low level of support, waiting to long for reply.


#1

Hello,
I opened account and I have the wallet, I am person that asks a lot of questions and I tried to get information form the live chat on app.
Delays with reply, and some times ignorance.
Does this fits your business model?

I hope you can improve.
All the best


#2

Hi @Aris1 Appreciate your feedback, we are always looking for ways to improve for our users. If there’s anything I can help you with please send me a direct message.


#3

I asked many questions, none of them was answered:) Lets start from the begining, could you help me?
Can I start asking?


#4

Have you started by carefully reading all the topics in the help section? If you like to ask lots of questions this would be a great place to start :smile: