Lost phone, phone number unrecognised


My phone was lost 3 days ago. I have downloaded the app on my new phone and spoken to a live agent and have been told that I’m giving an incorrect phone number. Its the correct number. Live Agent cant/ wont give me another way to access my account. How can this be resolved im in cambodia an need access to my account.


Hi Rossa.

I think we have managed to sort this through Facebook :slight_smile: Please don’t hesitate to contact us if you have any further questions.

Have a great day.


Andreas K


Hey, I also changed my number and phone, how can i access my older account now?