Lost Phone in Colombia


#1

Lost Phone while travelling.
Card still works but would like to cancel app on lost phone if possible.

Also would like to know reference number so I can top up account via bank transfer.

Cannot chat to support with out the app.


#2

Recommend reaching out to them on Twitter or Facebook.


#3

Hi @Cmcca,

Really sorry to hear that. Did we get in touch on Facebook or Twitter? If this issue is still unresolved, please send me a direct message here with your phone number associated with your account.

Best,

Andreas K.


#4

Hi Andrea,

No one has been in touch.
Phone number associated with Revolut account is +447511354500.
Colm McCarthy is my name.

I’m hoping you could do 3 things for me:

  1. Block my lost phone access to my Revolut account as a precaution
  2. Tell me the balance on my account at the moment
  3. Give me the account reference number I need to transfer money to my
    Revolut account.

Thanks,
Colm


#5

I don’t think this is the best place for urgent support like this. You should use the Revolut Facebook or Twitter accounts. On Twitter it’s @RevolutApp.


#6

Hi Andreas, I lost my phone and I want to top up via bank transfer, could you help me please?


#7

Hey, did you manage to get in touch with our support team?


#8

Hi Andrea,
Im in the same boat with my verification pin being sent to my original phone which has been stolen. Can you please help me as I am travelling and need to top up my card. @AndreasK


#9

Hey! I can help, could you please DM me?