Lost phone, can't access the app or account t

1

Hi there, looking for some help. I can’t access my account because I lost my phone and I need to use the app. I can’t even open the app for support. Any help would be appreciated!!

2

Check out the FAQs for the procedure in case of a lost / stolen phone. Hope that helps.

Cheers.

3

Hey @uasif93

It looks like you have contacted us on Facebook and helped you to login :slight_smile:

Please don’t hesitate to contact us if you have any further questions.

Have a great day.

Regards,

Andreas K

4

Hello, my account became blocked from ATM use when I was in Cambodia and is continuing not to work now I’m back in England. When I was away I lost my phone so I have no way of accessing my account, I need this sorted as soon as possible please

5

Hi @Lucychampion

Can you please send me a direct message here?

6

Hiya
Yeah that’s fine, as seen on the post my account has been blocked and I really need the money from my account ASAP, but don’t have my phone. Please could you unblock it?

7

Hi I also need help with this, can you please get in touch with me ?

8

Sure - I’ll do it now :slight_smile:

1 Like
9

Hi, same here…
phone was stolen and I can’t access my account (till I get a new SIM card).
In the meantime is there a way to block my stolen phone somehow?
Thanks

10

Hello,

I keep trying to change my phone number because I can’t access it anymore, but in order to talk to the assistance I have to be logged in in the app and everytime the app closes I have to restart all over again. Is there another way to talk to someone?

Thank you

11

Hey there; I have the same problem. Can someone please help me. I cannot even login

12

Hello,
I have the same problem, could you please get in touch with me ?

13

Hello,

I also have the same problem, could you please reach out to me!

Many thanks and happy weekend!

Will

14

Same problem here - I lost my phone and can´t log into Revolut, even though my email is still linked to account. Have ordered a new simcard with the same number but can´t access the account.

I can’t even open the app for support. Any help would be appreciated!!

15

Hello,
I lost my phone a few weeks ago and now I cannot prove my identity because once I give all my details they send me an email saying I have to go to the phone where the app was installed to prove my identity and MY PHONE IS LOST.
pls, I need to access to my account.
Kind regards

16

Hi, I suggest you give it a try: https://app.revolut.com/start

17

Hi
I have also lost my phone. What is the procedure to get my account? I have my email adress and lost phone number. Thanks for your help…
Ophe

18

Hi, I had my phone stolen, I need to turn off payments asap. Stupid app wants a new number. Help before my money is stolen too. It’s taken an hour already. Nigel

19

Hi, I had my phone stolen, I need to turn off payments asap

20

There should be a phone number on the back of your card where you can freeze card payments.