Hi there, looking for some help. I can’t access my account because I lost my phone and I need to use the app. I can’t even open the app for support. Any help would be appreciated!!
Check out the FAQs for the procedure in case of a lost / stolen phone. Hope that helps.
It looks like you have contacted us on Facebook and helped you to login
Please don’t hesitate to contact us if you have any further questions.
Have a great day.
Hello, my account became blocked from ATM use when I was in Cambodia and is continuing not to work now I’m back in England. When I was away I lost my phone so I have no way of accessing my account, I need this sorted as soon as possible please
Yeah that’s fine, as seen on the post my account has been blocked and I really need the money from my account ASAP, but don’t have my phone. Please could you unblock it?
Hi I also need help with this, can you please get in touch with me ?
Sure - I’ll do it now
Hi, same here…
phone was stolen and I can’t access my account (till I get a new SIM card).
In the meantime is there a way to block my stolen phone somehow?
I keep trying to change my phone number because I can’t access it anymore, but in order to talk to the assistance I have to be logged in in the app and everytime the app closes I have to restart all over again. Is there another way to talk to someone?
Hey there; I have the same problem. Can someone please help me. I cannot even login