Lost phone and sim


#1

Hi tried customer service but no luck. I lost my phone and sim but I have revolut card.How do I access my account from a new phone please?


#2

Hey @Kseniya :slight_smile:

You should be able to see a “I have changed my phone number” link from the login screen when you download the app from a new phone or reinstall it :wink:


#3

I get to a point where I put in last used number and my pass code and after that I get standard customer support message with no instructions but directing to faq page :slightly_frowning_face:


#4

Hey @Kseniya :slight_smile:

Try answering “live agent” to that message :wink:

If all fails, you can always reach :r: through Twitter: