Lost my phone and need to block my card


I have lost my phone and card. I need to access my account to block my card as soon as possible. I have tried to find an emergency number and contact the in-app support. Nothing works. @AndreasK


Oh no! Sorry to hear that!

I’ll get in touch via a direct message now, so we can resolve this as soon as possible.


Thank you, I have found the emergency number. Please could you let me know
the balance of my card? The last 2 transactions were withdrawal of 200€ in
Spain and payment of 15€ in a supermarket.

Hopefully they didn’t steal the money…

Thank you. I’ll hopefully get a replacement sim in 4 days.



I will send you all the info in your inbox.