Lost my cards in Thailand, created Revolut cards through virtual cards as my only alternative...


#1

Good morning,

I found Revolut card to be the best solution for me after losing my 2 cards in Thailand. However, the only way to top it up is by using cards associated to my name, which as I said, I lost them. My only alternative was to create virtual cards associated to one of my lost cards. At some point, Revolut asked me for the 4 digit code in my bank statement, which I find very reasonable. I’m waiting at the moment by this code after emailing my bank.

After searching about similar problems on community, I found that creating virtual cards is not advisable as the next step after confirming the code, is taking a picture of my physical card. I actually have a picture of my VISA card, but don’t have one of my MAESTRO card, which is the one that I used to generate virtual cards.

Who is the person I should get in touch with in order to send all needed proof that virtual cards are mine?

Best regards
Daniel


#2

The best thing to do would be to use your bank to transfer funds by SEPA. It would overcome all these obstacles.


#3

Virtual cards might not be supported for top ups. I believe this is what the FAQs say about this? You can contact support via in app chat.


#4

Yes, it was my mistake. I had no other solution. To make matters even worse, I can only see my bank statement if I login in my bank website. And the only way to create a password is to do it in my country, so I had no other alternative than to cancel my cards. (I’ve never logged in before)

This means that I topped up my Revolut card with money from lost and cancelled cards and I’m getting a blocked card.

Now who is the person I should get in touch with in order to find a way to get my money back? Thank you.


#5

Contact support via in app chat.


#6

Hi @DareDaniel. Please get in touch with our in-app support team and an agent will help you access your account.