I realised that a transfer I sent to myself 6 days is still not reflecting.
I opened Chat, the query too complex for the Bot (does that really work?) requested Live Agent at 0815 and it’s now 0910, almost an hour later, no response.
I see many complaints about the long wait for agents to respond.
Is there a plan, or is Revolut simply going to continue with this poor QOS?
Hi! From what I’ve heard, they are trying really hard to shorten the support response time. In the meantime, you can reach them quicker on Twitter (@RevolutApp) or on Facebook: https://facebook.com/revolutapp
I agree the Revolut overall offering is great, but when a problem occurs need to be able to chat to somebody quickly. Internal chat should be the priority channel not social media
Yes! That’s crazy. Quasi 5 hours: no answer! The stupid Rita is supposed to have transfered to live support agent. But I wonder if they still exist. Bad experience.
It seems customer service is overloaded all the time. There is no other way to reach customer service than app chat. I tried many times for hours but never got response. I want to dispute one transaction but unable to do it.
I think I made mistake by choosing Revolt.