Hello,
I cannot login to revolut as i never received a 4 digit pincode. What should I do?
You choose the four digit pass code yourself during the signup process, Revolut doesnāt send it to you. At the bottom of your screen should be a āForgot your passcode?ā link. If you choose that it should guide you through the recovery process.
3 Likes
Yes, that is 100% correct @glesga. Thank you so much for helping @Colin2 out 
Were you able to recover your account access @Colin2? 
I canāt remember on the passcode but the one 4-digit passcode I use donāt work. For the āforgot your passcodeā doesnāt work either and comes up āweāre sorry, something has gone wrong. Please again laterā
This message has continuously come up since i signed up to revolut, there is no guide me through the process.
4 Likes
It could be the same problem Graham posts, although I would hope thatās been fixed after a year. You can try to log in (and/or change the passcode) through the website rather than through the app on your phone. If it works you can contact support through the web access. If it doesnāt work the only ways I can think of to contact support are either feedback@revolut.com, facebook message or twitter.
4 Likes
same issue here crazy stuff can,t reach revolut without access to the app āforgot your passcodeā proccess stopped after the app crashed payments are about to be due can,t access my money anyone please help fast 
1 Like
Hi @Angery and welcome
There are a number of ways to contact 
outside the app.
Have a look at (this topic) for how that can be doneā¦
2 Likes
Hi @Angery 
Just checking in to see if you were able to reach out to us and get back in your account?
1 Like
I canāt start a new thread, but I also have an issue with the passcode, albeit a different one.
I have been with Revolut a few years and today the app has stopped accepting my passcode - I canāt log in as it claims the passcode is incorrect.
The app also claims my phone number is incorrect - doesnāt recognize it on Android and when I try to log in online.
Iā'm out of options here - how do I fix this? There is no chat option in the app as itās fully signed outā¦
2 Likes
Hi @paoskjdpoa and welcome.
two posts up from yours there is a link to how to contact 
outside the app which you should try.
2 Likes
Hello,
I forgot my passcode and Iām trying to reset it about 30 minutes
I clean on āForgot my passcodeā after Iām received the email, I clean on āauthenticateā button" andā¦It happens noting
Also I donāt see chat in the app
What can I do?
3 Likes
Hi @AnnaBakhtina and @paoskjdpoa
If you have forgotten your passcode to access the Revolut app, tap on āForgot your passcode?ā in the login page of the app and follow the simple instructions to reset your passcode.
You might be asked to take a selfie and answer some questions in order to complete the verification process.
If you fail the verification process, you can contact us via in-app chat, even if youāre not logged in.
This should help you get back to your account, and update your password
Hello Mariana,
Iām having the same issue, I went through the process for verifying my documents, but again I still canāt access my account, I receive an email to authenticate my login but when I do, app goes frozen!
1 Like
Hi @sammg1
Please, make sure you have the latest version of the app, and a strong network/wifi connection.
If you fail the verification, you will be directed to the chat 
I have checked connection, and the app version, I reinstalled it many times, and still no success.
2 Likes
Hi Mariana,
you can contact us via in-app chat, even if youāre not logged in
When I was logged out there was no option to use the chat in-app. Not sure where is it supposed to be?
Iām on Android and using the latest version. I needed to reach out to the team via twitter when I was locked out of the app.
1 Like
Thanks, I did not see the link there initially.
My issue is resolved now, although not sure which step helped exactly.
I sent my selfie for verification and tried the āforgot passcodeā option. The concerning part was the fact that the app claimed my number was incorrect and would not send me a text message with a temporary code to log in.
After 20 minutes or so I went back to do the āforgot my passcodeā route again, but this time it did let me set a new passcode and then allowed me to log in. I assume the selfie verification completed by this point.
Writing it out here in case anyone stumbles upon the same issue.
I had also reached out to Revolut on twitter - they did reply eventually, but itās a bit odd to be contacting my bank via twitter.
3 Likes
Most flows connect you eventually to chat when other options fail, when you didnāt receive security codes via text for example. It might not be obvious, because it does t say āchat to usā, it might say something like ādidnāt receive textā. I am paraphrasing here, the actual information the app provides might be different, I donāt remember each and every step.
1 Like
same issue I am logged out and they keep telling me to look for anonymous chat but there is no chat on my app!