Logged out, can't log in.


#1

Hello,
I have a problem, I have been logged out of the app, and when I open it, it sends me on what appears to be the sign in page, where it asks for a number, and then a 4 digit password. When I enter all of that (with my already existing number and password), the app says there was a problem and brings me back to the page where I have to enter a number. There seems to be nothing I can do with the app…

Regards,
Nils


#2

What worked for me (after trying for hours to unsuccessfully contacting the “premium” 24/7 support, which is unreachable if you are logged out and it’s after 18:00!) was uninstalling and reinstalling the app.