Locked out of my account! Please help?


#1

Hi,

Today, I tried to transfer some money to an account. After I clicked transfer, I am now locked out of my account and the app. It says when I open the app, “This will appear on you bank statement as Revolut Card code 1234”. However, I did not use that card to transfer the funds. I used a different one. Also, please could you tell me how much the daily limit is for Topping up? At the moment, I can top-up a maximum of £250 which is not enough. Please could you look into my account?

Thanks

Collin


#2

They want you to verify the card you used to top up your Revolut account. Check FAQs: “How can I verify my debit card?”


#3

Hi there. We can see that an agent responded to your query via chat - are you not able to see the message?


#4

Hi, thanks for getting back to me. Yes, an agent responded to my query, but they have asked me for confirmation of this card. I still haven’t received any pin from my bank yet, so I still can’t use the app. Also, please can you tell me how I increase my daily limit?


#5

Check the FAQs about the daily limit for top up cards. It increases over time.


#6

Can you see the top up to Revolut on your online banking?


#7

Regarding daily top up limits please check this: https://www.revolut.com/faq#are-there-any-limits-to-topping-up-my-account


#8

Hi Andres,

I have received the code from my bank, but now I can’t access the app because of security reasons. It says when I log in “Your account is currently blocked for security reasons. Please contact the support team” please, can you help me and access my account? I deposited some money and I have not been able to do anything with it. It’s been 2 days now and I am no further.

I have messaged the support team saying this. I have no option to verify any information. This is extremely annoying because there is pending money that I don’t want to loose.


#9

I forgot to mention. I can access the support section but not the accounts.