Locked out of my account no new phone


#1

Hello,

I’ve been using Revolut for almost a year now. And this weekend when I tried logging in my app. It asked me to create a new account. I uninstalled and reinstalled and still no account.

What can I do to login in my account ?


#2

Hey @pissedof :slight_smile:

Please check this thread:


#3

It doesn’t help I can’t join the support
When I open the app. It asks me to create a new account.


#4

Hey @pissedof :slight_smile:

In the thread I posted you can find at least 4 methods to contact :r: without logging in.


#5

I know. I contacted feedback.
Can’t send PM to the CM
Don’t have twitter
Facebook doesn"t answer


#6

I can see your account fully active?:hushed:


#7

Yes, my account is active. And it is working well.
Howevere, when I launch my application. It doesn’t “recognize” my phone anymore and asks me to create a new account.
And I have uninstalled / reinstalled the application. It is the same thing. I


#8

Are you using the same phone number you used to sign up?


#9

Yes I am
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#10

Ok. Please drop me a DM.


#11

How ?

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#12

Hello
I have exactly the same problem
I m a 1 year premium user no change in telephon etc…
Need your help !!!


#14

Hello, not premium but an “old” user and i’ve exactly the same issue since friday even after updating to last version…don’t see (on mobile though) how to send a DM… :confused:
Thanks in advance
Regards


#15

Hey @Jcads :slight_smile:

You’ll only be able to send direct messages around 24 hours after your first post :wink:


#16

Hello @Juliopp
Ok thanks i’ll contact @AndreasK if he doesn’t see this complementary messages…
I’ve seen multiples comments on play store telling about the same issue last friday, is it a known bug ?
Thanks


#17

Hi there. Please check your inbox :slight_smile: