Locked out of account!

I am locked out of my account, I found the last 4 digits of my old top up card but it doesn’t recognise it! I have spoken to some seemingly helpful people on the support chat in the app but still won’t let me access my account. Help needed!!

Hi there. Could you send me a direct message with the phone number on your account so that I can take a look at what’s going on?

I would but it won’t let me send a direct message to you.

Hey @98.elsey :slight_smile:

You’ll have to wait up to 24 hours after posting your first message in the forum to be able to message anyone :wink:
You’ll get a notification about this.