Locked out / can't verify account


#1

Hi there,

I have moved from the US to the UK, and as I was trying to migrate my account to my UK number, the app crashed and I was logged out.

  1. When trying to log back in using my US number I can’t receive the verification code because that line can only receive SMS when in US soil - and I’m now living in the UK.
  2. I can’t use the in app chat because I cannot log into the app.
  3. I’ve tried calling your automated phone line (+442033228352) but the line drops before anyone picks up.

I’ve run out of options and I would appreciate some help.

Thanks,
Lorenzo