Locked account since 1 month


#1

Good evening,
It will soon be 1 month that my account is blocked, there is money on it, I want to recover but no one answers on chat. Has anyone ever been in this situation?
Thank you for your feedback.


#2

Hi
Its better To contact Revolut on Twitter or Facebook for this problem


#3

that’s what I did on Twitter and Facebook and my account is still blocked


#4

No one answers me on the application or on Twitter


#5

@AndreasK please can you help Aurore ?


#6

@Baki59 It’s very nice !


#7

Have you tried in app chat?
Type: live agent to get past chatbot :+1:


#8

Yes I did ! Since late April I have no answer


#9

Try typing: resolved
And then after a minute type again: live agent


#10

@Karol I did that and I will be in touch with an agent


#11

I will also try it on twitter


#12

They blocked me on Twitter


#13

do you want to say that Revolut has blocked you on twitter, are you really sure of that?
it seems to me really curious and amazing.


#14

I think it comes from my Twitter account, I will try again with another


#15

@Karol They still have not answered me on the app. I do not know what to do


#16

They should tell you an aprox. waiting time. If it’s past this time, follow other advice of contacting R on Twitter/Fb


#17

I can’t contact them on twitter. Do you have the link of their Facebook’s page ?


#18

Try https://www.facebook.com/revolutapp … it’s on their homepage too…


#19

Done. I will see if they’ll answer me or not


#20

Hi there. Thank you for your patience. I’ve escalated this issue to the relevant team which is better suited to help you with your request. Please note a member of the team will contact you via in-app chat as soon as possible.