Locked account no reason


#1

So I received this card like for days ago. Used it several times on ATM s and in stores. Today I added it for payment method to my Google AdWords account and I got email that my transaction was declined for no reason. Also my account got locked out and I got stuck with Rita chat bot and agent response time 12 hrs. What kind of service is this? I read of this situations on this forum but I didn’t believe it could be that bad. This is a really bad and buggy service and I will think twice before using it again.


#2

Hi there. Thank you for your patience. I’ve escalated this issue to our compliance team as they will be better suited to assist you with this matter. Please note a member of our compliance team will contact you via in-app chat shortly.


#3