So I received this card like for days ago. Used it several times on ATM s and in stores. Today I added it for payment method to my Google AdWords account and I got email that my transaction was declined for no reason. Also my account got locked out and I got stuck with Rita chat bot and agent response time 12 hrs. What kind of service is this? I read of this situations on this forum but I didn’t believe it could be that bad. This is a really bad and buggy service and I will think twice before using it again.
Hi there. Thank you for your patience. I’ve escalated this issue to our compliance team as they will be better suited to assist you with this matter. Please note a member of our compliance team will contact you via in-app chat shortly.