I had been struggling to get support and resolve my issue that is pending since 19 June & my salary is not credited.
This is absolutely frustrating when we don’t get answers from live char sessions and I had been waiting for days to see if someone on live chat will reply to me.
There has to be some way to approach someone who can resolve issues Any suggestion pls…
Unfortunately the rules state with suspected AML procedures (Which maybe the reason you may have been locked out of your account) is that you are required to wait for the initial time period of up to 7 days if you live in the U.K.
Revolut will never tell you the reason why your account is locked as it would be illegal to do so as it’s a legal term called ‘tipping off’ and subjected to them being fined, or that particular individual arrested for disclosing the information.
If Revolut has been instructed otherwise by the NCA (National Crime Agency), you may need to wait up to 31 calendar days before you have a response although in extreme circumstances it may take even longer.
Also if you don’t live the U.K, I strongly recommend to check the laws in your own jurisdiction so that you can better understand the process and get legal advice if Revolut is playing hardball after the timeframe.
If you can access the app and navigate around it, you’re not blocked but could be limited (I will only know if you haven’t been asked for more information from Revolut). I do know they had an issue not too long ago regarding money going into the accounts but that has been resolved…
Have you contacted their Twitter or Facebook profile yet? Revolut’s social media team maybe able to help you out. You may have to wait a while but if you feel you’re being ignored on the in app chat, their social team is really the only way then.
Here’s my approach: whenever I want the support getting anything done, I write everything in detail into the chat. After that’s done, I ask for the “live agent”. That way, the agent can deal with my case without getting back to me once someone is allocated to my query. I treat it like writing an email, not actually “chatting”. I know that’s not always possible, but when it is, it speeds up the process considerably and it doesn’t matter when someone gets to it in the middle of the night.
I need help…I wait 2 weak when revolut some write my… In app seed - need verefi…
I send - selfi,doc,card… and i wait 2 weak answer from revolut team!!!