Live Chat not working after 2 days


#1

I’ve an incoming payment missing for over a month. Someone was looking into it, and said it was being forwarded to the relevant team. Though chat is online, typing a message gets zero response, nothing, I’m typing live agent. It’s Reay important and I don’t know what to do!


#2

Hey @St_George :slight_smile:

The chat will look unresponsive while you’re being assigned a dedicated agent, which unfortunately can take a while :frowning:


No response from help team on transfere
#3

@AndreasK I am afraid. I guess there is no going home for him in the next few days :wink:


#4

Hi there. Your chat has been escalated to our transfer investigation queue. Please allow time and a member of the team will contact you shortly.


#5

I have the same issues, I’m fully paid up premium account. Waiting for a transfer into the account - does it really take 96 hrs to review such things? Not sure what benefit being a premium member is, if it still takes days to settle an incoming deposit.


#6

Also having the same issue. Such a bad service as they used to solve this issues directly with first agent. Don’t know what has changed but the lack of response and information is useless.


#7

Yes, I’m really not happy as it’s been over a month money was sent from HSBC and the funds are with Revolut, confirmed, not returned and I have the reference number. I bank with Monzo, all web chat and they are quick, friendly and efficient. Waiting this long is making me seriously reconsider, and Transfer Wise gave me a debit card so I’m looking at things and thinking Revolut is maybe not working out for me.