Hi, if I have a probleme when I am buying online or my bank details are stolen, where do I go to declare and claim the money back?
I just find it hard to find information regarding this type of situation…
2 Likes
You contact support via chat.
1 Like
I think you are protected by charge back ?
1 Like
Also useful from revolut themself
3 Likes
Revolut think of everything 
1 Like
How about if somebody steals my bank details or card details and take 2000€ from my bank account. Is there a fail safe system? Do I get refunded if I can prove it’s not me?
Thank you again
1 Like
Speak to Revolut in the first instance, and (common sense) block cards etc.
Probably also need to report to the Police and obtain a crime number?
2 Likes
You have to admit it’s not straight forward the procedure to report a fraud on a account.
Many thx
I wasn’t aware of the chargeback system.
Isn’t it like this with all banks? Talk to customer support and make your case.
1 Like
You talk to support and they will file a chargeback for you.
Seems pretty straightforward to me?