lack of transparency in online shopping insurance...

#1

Hi, if I have a probleme when I am buying online or my bank details are stolen, where do I go to declare and claim the money back?
I just find it hard to find information regarding this type of situation…

2 Likes

#2

You contact support via chat.

1 Like

#3

I think you are protected by charge back ?

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#4

Also useful from revolut themself

3 Likes

#5

Revolut think of everything :wink:

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#6

How about if somebody steals my bank details or card details and take 2000€ from my bank account. Is there a fail safe system? Do I get refunded if I can prove it’s not me?
Thank you again

1 Like

#7

Speak to Revolut in the first instance, and (common sense) block cards etc.

Probably also need to report to the Police and obtain a crime number?

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#8

You have to admit it’s not straight forward the procedure to report a fraud on a account.
Many thx
I wasn’t aware of the chargeback system.

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#9

Isn’t it like this with all banks? Talk to customer support and make your case.

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#10

You talk to support and they will file a chargeback for you.

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#11

Seems pretty straightforward to me?

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