Just you wait...


#1

Hi folks,
is it normal when you wait more than 3 hours to have a chat with customer service within in-app chat page? Thank you.


#2

The current :r: support team isn’t correctly sized ( A LOT of new customers over the last few weeks, they are in the process of hiring more people )

It’s not perfect but it should be better over time, just be patient :slight_smile:


#3

Yes, it usually tells you the estimate wait time. I’ve waited 12 hours once, but they do get back to you.


#4

I’m very confused waiting for customer service reply for TWELVE hours!!! It happened yesterday… Today I’m waiting for customer support help a bit shorter - 4, 5 hours has gone since I asked to help me… and I’m still waiting for help… I’m still connected with Angel(a) via in-app chat… and I have no ever constructive advice.


#5

yes, you’re right, it seems to be unusual as it is with me… Anyway, I hope it should be… better.


#6

Apologies for the long wait! There’s massive demand for our support team. Please let me have a look into your query.


#7

Seems like an agent responded to your in-app messages.


#8

Yes, it is. Resolved. Finally. After 12 hours waiting time and 5 hours in-app chat service. Thank you. Let me say, Revolut has not the best customer service solution. Talk about myself, I met poor service I ever had online.


#9

Massive apologies. We’re expanding our support team as we speak.


#10

This is a GREAT news :slight_smile: :r: first !