I just got a new phone and my providerās eSIM service is currently not working properly which prohibits me from activating it.
I havenāt been able to login to Revolut over the last few days.
If this were my main bank account this would be fatal. Even now Iām not comfortable not even knowing my account balance.
The mobile app AND the reliance on the phone number are 2 major issues. Instead there should be a normal email + password login with strong 2FA via TOTP or similar.
Indeed time for a way to contact Revolut besides the app! After the recent update (5.40) I couldnāt log in to the app (stuck after TouchID/pin, and then crashed).
Went to the website ā right, support only available from within the app (!). Registered on this community site, only to find out that as a new user I canāt post in the Bug sectionā¦
Deleting and reinstalling the app solved the problem, but not everyone encountering the problem will know to do that. And if it doesnāt work? āWho you gonna callā¦ā?
Not being able to contact support, except from within the app, is not acceptable.
The ability to change your phone number via a verified email is coming.
But wait. To change your number. Not to log in. In cases when:
Network is down
Roaming is not working
Nuclear war
Trump gets re elected
And you canāt receive a SMS, youāre still locked out.
Revolut is still a toy bank and has not matured to join the banking club. Unless they can fully utilize their banking license and provide full customer service and a full set of banking products, they will remain a niche product.
I agree, we really need this Web UI, other mobile banking like N26 are doing this.
My home country bank account has this and i use it a lot, i actually donāt use their mobile app at all.
If i loose my phone i donāt want to have to buy another one just to access and control my money.
N26 gets more appealing im waiting for them to become fully available in my country, bunq is another good one they have an API so programmers can control their account, they also have an emergency web page to check your account and freeze your cards in the event of loss or damage.
You have a business interface, i dont see how this code cant be adapted to personal accounts!
A web app is also super useful when you donāt have a modern enough phone. And of course itās a must-have, at least in case of emergency. Too bad revolut does not take that seriously.
A web interface would be very useful to do transactions and have an overview and manage your account from another device than your phone.
Iām traveling a lot and the risk of losing/damaging my phone is pretty real.
If you donāt have the chance of getting a new phone/sim then at least you should be able to login with 2FA to a web interface to keep your money in check.
Simple not using your card is not a real option if you want to rely on it as a primary means of payment.
Iām sure Revolut is working on this but secretly still. I mean, weāre talking about money here, and Iām sure when they are ready to release a web version they will release a spetacular looking plataform.
Much like their mobile apps.