It has been 3 weeks since I cannot acess the app. Keep getting errors


#1

In short Revolut app randomly crashed and I got logged out of it.
In order to log-in I have to provide my phone number and then the passcode which I do not remember as I always used the print scanner. I have tried multiple times to click on “forget?” and enter last 4 digits of my card but I always get an error message of some sorts. And occasionally I am not even able to get pass the phone number step as an error popsup.
I cannot access the help center via app or do anything… I cant even transfer my money and close my revolut account…
And I tried to reinstall the app multiple times without any improvement and contacted Revolut via FB, but they left me hanging… it has been 3 weeks since I’m logged out.
I hope to find a fix to this problem, but I am no sure that I can ever put my trust in revolut services again.


#2

Hi,
Are you sure that you are providing last four digits of card used for last top up? (NOT Revolut card)


#3

Thank you so much!! I cannot believe that no one suggested me this when I contacted them on FB. Sucks to have English as your 2nd language!


#4

Good to know that it was helpful :+1:
(BTW. My English sometimes sucks too :wink: so don’t be sad)