Issues with refunding


#1

Noticed issue with refunding (at least 2 times personally). Refund was made by online shops, but these amount were not Credited. And only after direct contact with support it was.

Refund - means supplier returns back paid amount for cancelled or not succesful order.


#2

This is tricky because you can only top-up with cards where you are the holder.

This question should be a part of Revolut FAQ as I guess this situation will start getting common as people are using Revolut more and more.


#3

I encountered the same issue once. Revolut had received the refund but not applied it to my account. A phone call to the support team was all it took to resolve the issue but I wonder if Revolut are doing something about this so that all refunds, once received and cleared, are applied back to the customers’ account without further prompting.


#4

This issue has been now resolved. Refunds are automatically processed in the user’s account as soon as they’ve reached our end.


#5

Hi there,

First of all I would like to wish you all a happy new year. I have exactly the same issue : although Aliexpress has assured me that my refunds (it’s two) have been already credited (since the 3rd of January), I cannot trace them in my Revolut’s account.
Please advise.


#6

Hi @Ende_Neu,

As I can see both refunds have been reached your account yesterday. Please let me know if you have further enquiry!

Best,

Andreas K.


#7

Hi @AndreasK,

Indeed, problem is solved, thanks to Katarzyna who was really helpful on that. Thanks!