This is such a disappointment. I’m very very angry and very very very sad and disappointed with Revolut at the moment.
I contacted the In App support (again), and the agent in charge didn’t even wanted to try and solve the problem. Was being very direct to pass the ball to my banks side.
After I explained that I had already contacted my bank (to which the agent kept insisting for me to contact it again insisting on the same thing ) and explained that the bank declined the TopUps due to an expiry date validation the agent was unwilling to tell me the Validation Date they are actually sending on the request.
After long conversation, the agent did in fact realized, that Revolut App also got the same error message “Payment via *XXXX failed because of expiry date.” as written by the agent.
She asked me for a statement of my bank proving that the card was still active, which I provided, where clearly stated the validity date (in the future) AND the status Active.
The agent kept insisting that there was nothing she could do, and I should use another card to Top Up… WTH??? I only have one card, that it was working until last week, it works for everything else, the card is valid and active as I sent them the proof, and still she says there is nothing she can do???
I asked several times for the date they had saved/send on the request to see if there was any kind of mismatch which she denied to tell me, over and over.
I have to admit that I’m really disappointed with at the moment. I was really passionate with the idea of Revolut itself, and it wasn’t hard to convince me to join. But now, after this, I doubt I’ll ever use it again. I’ll spend the money I still have on my account, but even if I get/had another card I don’t think I will use again.