issues with international transfer


#1

Hello !

I am a bit worried because my transfer from bank of america to revolut has not arrived yet. The money is neither on my bank of america account nor on revolut so I am bit worried as it has been more than 5 days already …

Can anybody advice me on what I should do ?
Thanks,
Lea


#2

It was a SWIFT transfer? When did you do it?


#3

I gave the IBAN of my revolt account and I did it on Sunday after noon.


#4

sorry for the mistake : revolut* account


#5

OK so it was executed Monday and it is indeed 5 days. SWIFT transfers are always longer than SEPA, nothing to worry about after 5 days.

Did you put all requested informations in the transfer, especially the Reference Number?

I also know that some bank ask for additional information regarding the intermediary bank for USD transfer, is it the case here?


#6

Yes I put the reference number, the IBAN and my name but I was not sure exactly what to answer because they were asking for a routing number so I put the reference number as the routing number, I hope this is fine.


#7

Unfortunately I don’t think it’s how it’s working.

Did you try to reach your Bank and ask for support?


#8

I went to bank of america but they told me that I should still wait a bit to see if it arrives. And I contacted revolut on their support via the application but they should answer to me in an hour now.


#9

OK so Bank of America isn’t even sure that the transfer was correct, great customer service :slight_smile:

Please keep us updated it is interesting :slight_smile:


#10

The support of revolut finally responded to me. I receive my money on my revolt account. Apparently Bank of America did not gave the reference number.
However, I tried to ask where I should put this reference number when I make a transfer but they did not give me a real response so I will probably have the same issue next time …
But at least now I have my money :smile:
Thanks a lot,
Lea


#11

Good to know :slight_smile:

5 days ( Monday morning -> Saturday morning ) for an USD SWIFT without a reference number is really nice.

Well done :r: