Issue with payment - NO reply for from online support at all


Dear all,
I have made a payment to someone for a certain amount (as explained through my online chat with support) and there was in error as the person received a smaller amount (but I did paid for the whole). I have no reply from support and no way to reach out to you, could you please help?
Thank you


We can see that an agent responded to your query via chat - are you not able to see the message?


Indeed I don’t see any response in the chat!


I have updated the new version of the app and now I can see the messages thank you