Issue with payment - NO reply for from online support at all


#1

Dear all,
I have made a payment to someone for a certain amount (as explained through my online chat with support) and there was in error as the person received a smaller amount (but I did paid for the whole). I have no reply from support and no way to reach out to you, could you please help?
Thank you


#2

We can see that an agent responded to your query via chat - are you not able to see the message?


#3

Indeed I don’t see any response in the chat!


#4

I have updated the new version of the app and now I can see the messages thank you