I ridiculously had to supply a screenshot of a bank statement to prove that who was sending me money that has been frozen. There as no notification about this and I only found out hours later having already checked multiple times then finally saw that it was greyed out. I had a chat with in-app support earlier today and was asked to provide some basic details and the statement, which I couldn’t do at the time because my partner was at work (see the hassle you’re causing). I’ve provided this but the app help is now not answering. I need this money unfrozen urgently. All requested details have been provided so this now should not be an issue, not that it should have been an issue to begin with.