Is support currently off-line? I am getting a red I and no-one is replying
Are you using the latest version of the app?
Have you tried logging out and back in again?
Thanks Frank, will try that, cheers
Logged in and out, topped up £500, still no support
Expierencing problems of some sort ?
Why you need support ?
Maybe someone from community can help
Thanks Ares, it’s around increasing my top up from card limit.
I can’t get any response from the chat. I just get a red exclamation mark so wondering if support is down.
Chat is working on my account …
Don’t know why yours not working
Can you please type “live agent” in the chat?
Hello AndreasK - I’ve been doing that this morning I’m afraid,
but I keep getting this red exclamation mark so nothing is getting through - I need to work out what the issue is. I’ve logged out, logged back in again, am on version 4.18.1 and have topped up 500 today from one of my cards but for some reason support is not working for me at the moment.
Hi there. The daily top up limit for newly added cards can’t be increased manually. It increases over time automatically. Is that the limit you were talking about? More about it via Help Center.
Hi it says “You are offline” so I can’t talk to anyone? Can someone help me in regards what I need to do please
Hi there I have an important topic to talk to the support by chat but I’m considered all the time as offline and I can’t talk to anyone. Someone has an idea to resolve it please? It’s very disturbing. Thank you.
Turn on the Wi-fi
Had same problem…
Is it considered normal or a bug? Support only when wi-fi is ON sounds not good at all. You can’t expect always to be on wi-fi.
It is not a general issue. For instance, I have no problem on mobile data.
Hello,i have the same problem,i need support and it shows me that “you are offline” i have a transaction that is pending for about 3-4 hours,any suggest?thank you
My account was compromised. Now I can’t get on the app. Can anyone here help me