Is support offline?

gustavo76 · 30 April 2018 09:57

Is support currently off-line? I am getting a red I and no-one is replying

Frank · 30 April 2018 09:58

Are you using the latest version of the app?
Have you tried logging out and back in again?

gustavo76 · 30 April 2018 10:08

Thanks Frank, will try that, cheers

gustavo76 · 30 April 2018 10:12

Logged in and out, topped up £500, still no support

Ares · 30 April 2018 10:45

Expierencing problems of some sort ?
Why you need support ?
Maybe someone from community can help

gustavo76 · 30 April 2018 10:47

Thanks Ares, it’s around increasing my top up from card limit.

Ares · 30 April 2018 10:50

I see …
Have you uploaded any documents already?
Verified ID ?
I’ll tag Revolut employees …
Maybe @anon33247966 or @anon71086934 can speed things up .

gustavo76 · 30 April 2018 10:51

I can’t get any response from the chat. I just get a red exclamation mark so wondering if support is down.

Ares · 30 April 2018 10:55

Chat is working on my account …
Don’t know why yours not working

anon33247966 · 30 April 2018 10:58

Can you please type “live agent” in the chat?

gustavo76 · 30 April 2018 11:03

Hello AndreasK - I’ve been doing that this morning I’m afraid,
but I keep getting this red exclamation mark so nothing is getting through - I need to work out what the issue is. I’ve logged out, logged back in again, am on version 4.18.1 and have topped up 500 today from one of my cards but for some reason support is not working for me at the moment.

Frank · 30 April 2018 11:04

Hi there. The daily top up limit for newly added cards can’t be increased manually. It increases over time automatically. Is that the limit you were talking about? More about it via Help Center.

screamic · 14 February 2020 11:25

Hi there I have an important topic to talk to the support by chat but I’m considered all the time as offline and I can’t talk to anyone. Someone has an idea to resolve it please? It’s very disturbing. Thank you.

Ares · 15 February 2020 01:07

Turn on the Wi-fi
Had same problem…

moon · 16 February 2020 22:46

Is it considered normal or a bug? Support only when wi-fi is ON sounds not good at all. You can’t expect always to be on wi-fi.

Daidai · 16 February 2020 22:58

It is not a general issue. For instance, I have no problem on mobile data.

Cashmir · 17 February 2020 15:25

Hello,i have the same problem,i need support and it shows me that “you are offline” i have a transaction that is pending for about 3-4 hours,any suggest?thank you

Airmind · 17 February 2020 15:26

I got the same problem and I can’t type anything, it just says you are offline.

Mbu2ns · 17 February 2020 16:26

My account was compromised. Now I can’t get on the app. Can anyone here help me

screamic · 17 February 2020 16:29

Connect your application by wifi it will work.