My 2 cent on how I feel about Revolut Community.
As expected, Revolut users join this forum in first place to seek solutions for their issues with this company. I was one of them a couple of weeks ago as I wanted to have my question answered. In the last few days, some acted in quite aggressive manner and used language which was borderline abusive. This, expectedly, caused other members who have been helping them to get annoyed and retaliate in similar way. I don’t blame them.
It is about time Revolut addressed this issue and designated resources for actively dealing with both on this forum: unacceptable behaviour towards other members as well as insufficient number of Revolut staff engaging with users seeking help. @AndreasK is doing amazing job here, so are several others who dedicated their time for their own reasons to assist others. Revolut exceeds what other fintech companies do in innovation area. They are quite frankly unmatched and other companies should look up to them! At the same time, they lack in the field of facilitating and overseeing online community matters. Starling and Monzo are doing fine in this respect and therefore it might be time to learn from them for once. There is no shame in admitting your shortcomings and dealing with them.
At first, I was quite enthusiastic to be on the forum but after some time and especially after today I feel like giving up. Things are in urgent need for change, in my opinion. If you believe I am wrong, feel free to tell me.