Is chat still working? Verification issue?


#1

Heya guys and gals,
Im trying to increase my limit in reovlut and uploaded documents 2 weeks ago.
Now I am getting the message that it takes 96 hours to respond and nobody is writing back in chat.
Does it work nomally with you?
@Revolut whats up with that?


#2

No, it isn’t normal. Usually it should take no more than 24h. Now support says 96h, but customers claim that it takes much longer.
This is because of huge demand :yum: but I think that this is worth to wait a little bit more. :wink:
@AndreasK can you help?


#3

Hi there. Thank you for your patience. I’ve escalated this issue to the relevant team which is better suited to help you with your request. Please note a member of the team will contact you via in-app chat shortly.


#4