Hi. I topped up my account with my credit card. Which was supposedly free in CHF, just to discover, that you charged almost a 2% fee on the transaction, without informing me before.
I’m fairly sure that you are obligated to inform clients about charges BEFORE they are entering into a binding contract.
You customer service does not respond… pretty shitty!!!
I agree 1% was expected, but they charged almost 2%, which came as a suprise. So the lesson is don’t use credit cards. Its faster, but they rip you off…
the claims in the Q&A that CHF top ups on cards are free and that they charge a small fee, I still find misleading.
But made my peace and will just never use this top up channel agaim.