I’ve joined Revolut today and am trying to order my first physical card.
I’ve topped up £40 (43 Euros) and had my ID authorised, but when I try to order my physical card it says, “Insufficient Funds on Your Account. Please top-up your account and try again.”
Considering the card costs only 6 euros to be delivered I’m confused. What amount do I need to top-up to in order for a physical card to be ordered? Or is this a bug?
Spoke with support chat about this and they needed my top-up in a different currency - I’m not quite sure why, but I exchanged it to Euros (from GBP) and ordered the card.
Also, note that if you’ve ordered a virtual card, you don’t get a physical card for free, it’ll cost 6 euros plus another 6 euros for delivery (or 20 euros depending on the delivery option you choose).
Thanks, Julio. It’s the default setting - if you order the virtual card first, you have to pay 6 euros (plus delivery) for the physical card. As I hadn’t known this, the customer service agent cancelled my virtual card and ordered my physical one so that I only had to pay the 6 euros delivery.
Hi @anon33247966, yes, for some reason it’s defaulted to Euros as my base currency. I have no idea why because my base currency (in reality) is GBP. Do you know how to change it?