Can you please contact our in-app support team and provide us with a confirmation of your bank stating that the card is not a commercial one?
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Having the same issue with my debit Gold Mastercard issued by Credit Agricole.
I provided the prof to the support team that my card is a non commercial debit card.
They refund me the fees of my last transactions however they can’t change the behavior of the App: after each top-up I have to ask for a refund of the fees.
Completely painful.
I think I’ve found the root cause of this issue.
On https://binlist.net I have to give the 7 first digits of my card to get to correct type.
With only 6 digits my card is recognized as a credit card.
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Revolut support told me that they will update BIN database to resolve this issue permanently, however estimation on that resolution is not available.
At this moment, you have to provide a proof for each topup
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I have a credit ING Gold Mastercard and a debit Banque Postale Visa classic (personnal cards) and I can top-up without fees.
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Hello, I have topped up by a RON debit Mastercard personal card, issued in EEA, and the amounts taken from the bank account were 1.3% higher. The bank confirmed is not their fees, however the in-app support keeps saying is not Revolut that took the higher amounts, but the bank…
@anon33247966 As this situation is pretty similar to others described by the community, I find it a bit hard to believe is the bank that took the higher amounts and I would expect the refund, considering debit card top-up is supposed to be free, right?
Hi there. Please request a confirmation from your bank stating that you card is not a commercial one and send it to our in-app support team.
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Hi, I am having the same issue with my ING direct gold mastercard. I spoke to ING customer support, they don’t issue this kind of confirmation.
Any update on your side? Is Revolut solving the issue?
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I did have this issue with my first ING card in France, then it was solved without me doing anything. But now, ING has issued a new card for me, and I’m having this problem again. I asked support and I could get a refund. They told me that they need to update some tables or something along those lines and then they won’t charge me any more. He couldn’t give me an ETA, though.
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Guys, sounds like this problem has been fixed ! Since the last iOS update, Revolut doesn’t charge extra fees when I top up with my Gold Debit MasterCard !