Information verification for account


#1

Hi, I’m travelling tomorrow and my account is locked as you are trying to verify the information provided via the app support. Pls can someone let me know what else is needed as a standard message of we will get back to u in 24 hrs just doesn’t cut it …


#2

Hi there. Thank you for your patience. I’ve escalated this issue to the relevant team which is better suited to help you with your request. Please note a member of the team will contact you via in-app chat shortly.