Increase top up limit

Hi I’m trying to get my top up limit increased, but have had no replies from the support on the online chat for over 3/4 days. Can you please help?

Thanks,
Joao

Hi there. Thank you for your patience. I’ve escalated this issue to our compliance team as they will be better suited to assist you with this matter. Please note a member of our compliance team will contact you via in-app chat shortly.

Waiting for a full week now to increase my limit have money pending no reply at all from your service this is not the way to respect your clients please get a move on the subject
Thank you