We have a new month and a new year. On January 1, 2017, the app was showing the same annual limit all the time, even though this limit should stay as it should be
The first problem was solved by escalation because support:
- the first agent did not know what the billing periods look like
- the other agent claimed that unless I was wrongly charged the commission, the problem does not exist
Secondly, in December 2017, I used the entire free cash withdrawal limit from an ATM. We have a new month and the app still shows that the limit has been used.
I am still waiting for my application to correctly indicate the withdrawal limit from the ATM.
Please, do not make me log out and log in again. I split it five times.
Support is not helpful, instead of solving problems, it masks them.