I sent funds from MY Revolut account, 612£, from supposed “my” UK Revolut account with my UK GB account number.
Revolut sent the funds to the recipient, but not from my Revolut account, but from their pooled omnibus account at Barclays Bank, London, with AC number 73152596.
Because the funds did leave from “my” account but from Revolut omnibus account, the funds could not be accepted by the recipient and were returned.
=> Any “normal” financial institution would take 2-3 works days to re-credit the funds to the originator’s account - except Revolut.
For weeks, Revolut is withholding the funds, bolstering up their own finances.
I suspect they do that with all transfers that do wrong, some way or another.
With ANY other financial institution, this scenario would be no problem.
The company who was supposed to be receiving the funds and returned them to Revolut’s Omnibus account even contacted Revolut and then sent an email to me, giving full particulars (see jpg attached). That was early June 2018. We are now mid July 2018!
“Dear Sir, This email is regarding your previous money transfer to DEGIRO using Revolut.
These funds had been received from an account 200353-73152596 which appears to be an omnibus holding account used by Revolut. After establishing a communication with Revolut, it was determined that payments returned to this holding account could then be matched back to your individual account and that we could proceed with the transfer to the general account.
This payment has been returned on 07/06/2018. If it has not yet been received on your account, it is likely still in the holding account of Revolut. In order to help with retrieving this refund, please find attached the SWIFT message for this transfer which shows the account and payment details as well as reference codes. This should be sufficient to trace the payment back to you.”
I have done ALL the work here, I have forwarded the swift transfer slip - which I now attach here in public - to Revolut. I have been patient, polite and co-operative for weeks. I never yelled at them, even though they do deserve it.
Response of in-app “non” support: Please be patient - Please be patient - Please be patient.
After weeks of being “patient” - my patience has run out.
Either this Company is highly incompetent, or the purpose of this fiasco is intentional, helping them to bolster their loss-making business and fill up their own financial holes. I let the individual reader draw its own conclusions.
- Where can users file complaints? Tons of places - and yes, complaints can stir up a lot of heat if sent to the right places. PM me for the list.
It takes a shitload of savings in currency conversion to make up for this type of hassle - don’t even ask about the value of my time and nerves.
PS I have deleted my name (the green part) from the transfer slip, but Revolut clearly knows it’s my money from the wire reference numbers.