In-App support won't answer my messages ...


#1

I opened support last night for something. The agent said he would archive the chat. I have since typed in the chat 8 hours ago and now 6 times with no reply. It also won’t let me open a new chat …

Deeply unsatisfied.


#2

Hey @unklej :slight_smile:

I’d suggest reaching :r: through Twitter or Facebook as mentioned here:
-. What to do if you have problems logging in or a blocked account


#4

Hi there.

As I can see your transactions declined due to “Exceeds withdrawal amount limit”

Card spending is limited to £30,000 or equivalent per year with a sublimit of £5,000 or equivalent per 96 hours meaning that you cannot exceed £5,000 or equivalent in card spending in a 96 hour period. Cash withdrawals from ATMs are limited to £500 or equivalent per day.