I am certain there will be instances of a better support.
The issue that somehow disapoints me is the fact that no mather when I’ve tried the in App support, it was always “…under high volume of requests…” (not a good sign for a start - why so many people are contacting them?Is the patform always having issues?Is the App so buggy that requires continuous babysiting? are there very few people supporting it? etc) and the usual standard response “…we apologise … etc … we are looking into this…” .
What is more worring about Revolut, in my opinion, can be found on their terms and conditions:
“2.3 We reserve the right to change, suspend or discontinue any aspect of the Revolut Services at any time, including hours of operation or availability of the Revolut Services or any Revolut Services feature, without notice and without liability. We also reserve the right to impose limits on certain Revolut Services features or restrict access to some or all of the Revolut Services without notice and without liability.”
And even more worring (I am not totaly sure the border line status here regarding compliance - I haven’t checked the details to be honest)
12.3 THE REVOLUT SERVICES IS PROVIDED “AS IS,” “AS AVAILABLE” AND WITHOUT ANY REPRESENTATION OR WARRANTY, WHETHER EXPRESS, IMPLIED OR STATUTORY. REVOLUT, AND THE OFFICERS, DIRECTORS, AGENTS, JOINT VENTURERS, EMPLOYEES AND SUPPLIERS OF REVOLUT, OUR PARENT OR OUR AFFILIATES, (COLLECTIVELY, “REVOLUT PARTIES”), MAKE NO REPRESENTATION OR WARRANTY OF ANY KIND WHATSOEVER FOR THE SERVICES OR THE CONTENT, MATERIALS, INFORMATION AND FUNCTIONS MADE ACCESSIBLE BY THE REVOLUT SERVICES USED ON OR ACCESSED THROUGH THE REVOLUT SERVICES, OR FOR ANY BREACH OF SECURITY ASSOCIATED WITH THE TRANSMISSION OF SENSITIVE INFORMATION THROUGH THE REVOLUT SERVICES.THE REVOLUT PARTIES DO NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THE REVOLUT SERVICES WILL BE UNINTERRUPTED OR ERROR FREE. THE REVOLUT PARTIES SHALL NOT BE RESPONSIBLE FOR ANY SERVICE INTERRUPTIONS, INCLUDING, BUT NOT LIMITED TO, SYSTEM FAILURES OR OTHER INTERRUPTIONS THAT MAY AFFECT THE RECEIPT, PROCESSING, ACCEPTANCE, COMPLETION OR SETTLEMENT OF PAYMENT TRANSACTIONS OR THE REVOLUT SERVICES. THE REVOLUT PARTIES SPECIFICALLY DISCLAIM ANY IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT."
The above doesn’t inspire much convidence - in my personal opinion.
And indeed I have read those fine prints before signing the service - I am just evaluating it at the moment due personal interest and the “hype”; coments such as "… it is marveleous… " or “… a much better experince than with banks…” or “…this is the future, the way the market is going, banks have their days counted…” etc.
I am keeping an open mind, but I cant see a “revolution” yet using “Revolut” …
Some good ideas? I have to say yes.
Convinced? Not yet.
Disapointed at the moment? I certainly am.
I am about to start using another provider , I certainly will have some more “data” to compare Revolut with.
We shall see.