This morning I needed assistance through the in-app support.
I first asked Rita “Receiving payments” and she replied with “Could you rephrase your question? Otherwise say Live Agent and I will escalate your case.”.
I then typed “Reference number” and she replied “Oh no! Let me transfer you over to a live agent to look at this! While waiting…etc.” and then “One of our agents will be with you in about 4 minutes. Thank you for your patience.” while I never asked for a live agent.
Since then 4 hours passed and no one reached me yet, plus, since then, anything I type in the In-app support does not receive any reply, from Rita nor from a live agent, I have indeed ask for a live agent many times but the support is not responsive at all.
Please help me because it is very urgent.