In-app support is not responsive - Not working (SOLVED)


#1

Hi all,

This morning I needed assistance through the in-app support.

I first asked Rita “Receiving payments” and she replied with “Could you rephrase your question? Otherwise say Live Agent and I will escalate your case.”.

I then typed “Reference number” and she replied “Oh no! Let me transfer you over to a live agent to look at this! While waiting…etc.” and then “One of our agents will be with you in about 4 minutes. Thank you for your patience.” while I never asked for a live agent.

Since then 4 hours passed and no one reached me yet, plus, since then, anything I type in the In-app support does not receive any reply, from Rita nor from a live agent, I have indeed ask for a live agent many times but the support is not responsive at all.

Please help me because it is very urgent.


#2

This exact situation has happened to me!! So so annoying. Sort it out revolut.


#3

Hey guys! I believe we have sorted this out with both of you on our support chat now. Apologies for the inconvenience!


#4

My account is blocked and the support tab isn’t working on my app. Any chance you can help me?


#5

I have written you a private message!