Ok I have been trying to talk to someone now for a few weeks, but anytime I start a chat, i’m usually out of the app.
I would expect that if its going to take you so long to get back that you can at least build in a notification tool that will at least enable one to know that the chat has now become live.
Its almost impossible to just sit there waiting hours for a response with no notifications.
In my case it has been pretty serious as someone has cloned or gained access to my Revolut card.
They have tried numerous times to buy items with my card and my only saving grace is that i had no money loaded onto my account.
Now i have tried repeatedly to order a new card, but until this day to no avail.
I’m aware that I can order a new card within the app, but i need to speak to someone to ascertain that my previous card has been fully canceled and not just blocked and that a new card has been ordered with a completely different number. thankfully I didn’t activate auto top-up else they would have emptied my account.
As this is an act of fraud i don’t want the pleasure of having to pay for a new card.
This i believe should be replaced automatically.
I just need to be able to chat to someone.