Impossible to verify identity


#1

Hello, I have a problem to verify identity. Since a couple of mounth it’s say to me “we are currently reviewing your documents the review process will take up to 10 minutes.”

My limit of 1000€ is almost reached and I need to top up more money to travel abroad next week.


#2

it’s been broken for a while
contact support via chat and submit the docs.

i really hate we have to do it via an unsecure process, but it’s the only way


#3

Hello @Edgar,

I can see you have verified your account. Get back to us if you need any further help.

Best,

Andreas K


#4

Hi guys, I have the same problem. Waiting 10 days to verify my identity. I’m travelling to Ireland next week and I need the PIN and to top up money!


#5

Ask directly to the support of revolut. They help me and solve themself the problem !


#6

It is resolved, through Support Chat. Really quickly and helpful!

*Kostas Eftaxias *
Civil Engineer
Wastewater Network Modeller
mobile: +44 744 5035645
office: +44 1925 845276
eftaxiaskostas@gmail.com

http://uk.linkedin.com/in/eftaxiaskostas
https://www.linkedin.com/in/eftaxiaskostas


#7

Hello,

The same issue with me what do I do? I’ve tried to contact them through the app but they won’t reply


#8

Hi there. Thank you for your patience. I’ve escalated this issue to the relevant team which is better suited to help you with your request. Please note a member of the team will contact you via in-app chat shortly.