Impossible to verify identity

Hello, I have a problem to verify identity. Since a couple of mounth it’s say to me “we are currently reviewing your documents the review process will take up to 10 minutes.”

My limit of 1000€ is almost reached and I need to top up more money to travel abroad next week.

it’s been broken for a while
contact support via chat and submit the docs.

i really hate we have to do it via an unsecure process, but it’s the only way

Hello @Edgar,

I can see you have verified your account. Get back to us if you need any further help.


Andreas K


Hi guys, I have the same problem. Waiting 10 days to verify my identity. I’m travelling to Ireland next week and I need the PIN and to top up money!

Ask directly to the support of revolut. They help me and solve themself the problem !

It is resolved, through Support Chat. Really quickly and helpful!

*Kostas Eftaxias *
Civil Engineer
Wastewater Network Modeller
mobile: +44 744 5035645
office: +44 1925 845276


The same issue with me what do I do? I’ve tried to contact them through the app but they won’t reply

Hi there. Thank you for your patience. I’ve escalated this issue to the relevant team which is better suited to help you with your request. Please note a member of the team will contact you via in-app chat shortly.