impossible to register


#1

Hi there,

Two weeks now I am trying to register with the app, but it is impossible. When I enter my phone number, I receive the pass code and when I enter it I get the on the main page, I get “Oops! Something went wrong, PLease try later” message.
I am based in UK, I am using adroid 7, my phone is not rooted and I installed and reinstalled the app several times.

Can anyone find out the reason of the problem and let me know if I can register?

Thanks in advance!


#2

Lets tag @AndreasK and @JessicaZ


#3

Hi there. Can you please delete and reinstall the app now?


#4

Thanks for the response

I reinstalled the app and now when I enter my phone in the first step, I get the message “We’re sorry something has gone wrong. Please try later.”


#5

Do you have access to any other supported device?


#6

No, I can use only my phone.


#7

How about installing some Android emulator (i.e. bluestacks)?


#8

This is actually a really good idea.


#9

Shouldnt be a long-term solution however :wink:


#10

Of course not. I’m sure once @ntsia creates an account them she/he will be able to use the current device.